Privacy Policy

1 Introduction

Hang 10 AI (“we,” “our,” or “us”) is an AI marketing agency headquartered in Sheridan, Wyoming. We provide AI voice agents, marketing automation, local SEO, review management, and website design services to small and mid-sized service businesses across the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hang10ai.com, submit an inquiry, book a discovery call, or engage with any of our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2 Information We Collect

Information You Provide Directly

When you interact with our website or services, you may provide us with:

• Contact details — your name, email address, phone number, and business name when you submit a contact form or book a discovery call.
• Inquiry content — the message, service interest, or question you submit through our contact or booking forms.
• Appointment information — date, time, and preferences when booking a call through our scheduling system.
• Communications — records of emails, SMS messages, or other communications you exchange with us.

Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Log data — your IP address, browser type, operating system, referring URLs, and pages visited.
• Device information — device type, screen resolution, and browser settings.
• Usage data — how you navigate and interact with our website, including time spent on pages and links clicked.
• Cookies and similar technologies — see Section 7 for full details.

Call Recording Information

If you interact with our AI voice agent (SmartResponse AI) deployed by one of our clients, calls may be recorded and transcribed for quality assurance and service delivery purposes. The applicable client’s privacy policy and any applicable state call recording disclosure laws govern those interactions.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry, schedule a discovery call, and deliver our services.
• To send you appointment confirmations, reminders, and follow-up communications.
• To send marketing and promotional communications about our services — only with your consent, and only to the extent you have opted in.
• To improve our website, services, and customer experience.
• To comply with applicable legal obligations.
• To prevent fraud, protect the security of our systems, and enforce our Terms of Service.

We will not use your information for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your consent.

4 SMS & Text Message Communications

We do not share your phone number with third parties for their own marketing purposes. Our SMS communications are transmitted through GoHighLevel and Twilio — see Section 6 for details.

5 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers. We share data with trusted third-party vendors who assist us in operating our business (such as our CRM platform, scheduling software, and SMS delivery provider). These vendors are contractually required to protect your information and use it only for the services they provide to us.
• Legal requirements. We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
• Business transfers. In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.
• With your consent. We may share your information with other parties with your explicit consent.

6 Third-Party Services

Our website and services are built on or integrate with the following third-party platforms. Each has its own privacy policy that governs how they handle data:

• GoHighLevel (GHL) — our CRM, booking, automation, and communication platform. Handles contact form submissions, appointment scheduling, email and SMS delivery, and AI voice interactions. GoHighLevel Privacy Policy.
• Twilio — SMS and voice infrastructure used by GoHighLevel to deliver text messages and AI calls. Twilio Privacy Policy.
• Google Fonts — we load web fonts from Google’s servers, which may log your IP address. Google Privacy Policy.

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before interacting with their services.

7 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and understand how visitors use our site.

Types of Cookies We Use

• Essential cookies — required for basic website functionality. Cannot be disabled.
• Analytics cookies — help us understand how visitors navigate our site (e.g., pages visited, session duration). We use this data in aggregate to improve our website.
• Marketing cookies — may be set by third-party ad platforms if you arrive at our site through a paid advertisement. These help us measure campaign effectiveness.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Disabling certain cookies may impact the functionality of our website.

For more information about managing cookies, visit allaboutcookies.org.

8 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Inquiry and contact data — retained for up to 3 years from your last interaction with us, or until you request deletion.
• Client service data — retained for the duration of the service relationship and for a reasonable period thereafter for legal and accounting purposes.
• Marketing opt-out records — retained indefinitely to honor your preferences.
• Log and analytics data — typically anonymized or deleted within 26 months.

When we no longer need your personal information, we will securely delete or anonymize it.

9 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information, subject to certain legal exceptions.
• Opt out of marketing. Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or contact us directly. Opt out of SMS by replying STOP.
• Data portability. In some jurisdictions, request a machine-readable copy of your data.
• Withdraw consent. Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

10 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include secure data transmission (HTTPS), access controls, and our use of enterprise-grade platforms with their own security certifications.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

11 Children’s Privacy

Our website and services are intended for business owners and professionals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us at [email protected].

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +1 (307) 323-4800
• Mail: Hang 10 AI, 1309 Coffeen Ave Suite 12453, Sheridan, WY 82801

We are committed to working with you to resolve any privacy concerns promptly and transparently.