Terms of Service

1 Acceptance of Terms

By accessing or using the website at hang10ai.com (the “Site”), booking a discovery call, or engaging any services provided by Hang 10 AI (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”).

If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity. If you do not agree to these Terms, please do not use our Site or services.

2 Services

Hang 10 AI provides AI-powered marketing and business automation services for small and mid-sized service businesses, including:

• AI voice agents and SmartResponse AI call intake systems
• Marketing automation and CRM workflow setup
• Website design and development
• Local SEO and Google Business Profile management
• Online review generation and reputation management
• Related consulting, strategy, and implementation services

Services are subject to the specific terms of any executed client service agreement. The Site itself is provided for informational purposes and to facilitate service inquiries. We reserve the right to modify, expand, or discontinue any service offering at any time with reasonable notice to active clients.

3 Eligibility

By using our Site or services, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding agreement.
• You are using our services for lawful business purposes only.
• Your use of our services will not violate any applicable laws, regulations, or third-party rights.

Our services are intended for business owners and marketing decision-makers. We do not knowingly provide services to individuals under 18. If we become aware of such use, we reserve the right to terminate access immediately.

4 Acceptable Use

You agree to use our Site and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Site in any way that violates applicable federal, state, local, or international laws or regulations.
• Transmit any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation.
• Impersonate or attempt to impersonate Hang 10 AI, our employees, another user, or any other person or entity.
• Attempt to gain unauthorized access to any part of our Site, services, or systems.
• Use any automated tools, bots, scrapers, or similar technology to access or collect data from our Site without our express written consent.
• Introduce any viruses, trojan horses, worms, or other malicious or harmful material to our Site or systems.
• Use our services to collect or harvest any personally identifiable information from other users of the Site.
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our Site or services.

We reserve the right to terminate your access to our Site and services immediately and without notice for any violation of this section.

5 Intellectual Property

Our Content

The Site and its original content, features, and functionality — including but not limited to text, graphics, logos, images, audio clips, and software — are owned by Hang 10 AI and are protected by United States and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our Site without our prior written consent.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial business evaluation purposes. This license does not include the right to sublicense, resell, or commercially exploit any part of the Site.

Your Content

When you submit information, materials, or feedback to us — including through contact forms, email, or during service engagements — you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process that content solely for the purpose of providing and improving our services. You retain ownership of any content you provide.

Client Deliverables

Ownership of deliverables produced under a client service agreement (such as website designs, copy, or workflow configurations) is governed by that agreement. In the absence of a written agreement specifying otherwise, deliverables remain the property of Hang 10 AI until full payment is received.

6 AI Services & Recorded Interactions

AI-Generated Responses

Our SmartResponse AI and related voice agent services use artificial intelligence to respond to incoming calls and inquiries. AI-generated responses are automated and may not always be perfectly accurate, contextually complete, or a substitute for human judgment. We do not warrant that AI outputs are error-free.

Call Recording Disclosure

Calls handled by our AI voice agents may be recorded and transcribed for quality assurance, training, and service improvement purposes. By interacting with an AI voice agent deployed by Hang 10 AI or one of our clients, you consent to such recording and transcription where permitted by applicable law. Certain states require all-party consent for call recording — our clients are responsible for ensuring their deployment complies with applicable state laws.

Client Responsibility for Compliance

Clients who deploy Hang 10 AI voice agents or automation workflows are responsible for ensuring their use of these tools complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, applicable state call recording disclosure laws, and FCC regulations governing automated calls and texts. Hang 10 AI provides the technology; clients are responsible for their legal compliance in how they use it.

No Guarantee of Outcomes

AI marketing services involve factors outside our control, including caller behavior, market conditions, and platform performance. We do not guarantee specific call conversion rates, lead volumes, revenue outcomes, or other business results from the use of our AI services.

7 Payments & Billing

Payment terms for Hang 10 AI services are set forth in individual client service agreements. The following general terms apply where not otherwise specified in writing:

• Invoicing. Services are billed as specified in the applicable service agreement — monthly, per project, or on another schedule agreed upon in writing.
• Payment due date. Invoices are due within the number of days specified on the invoice, typically 15 days from issue date unless otherwise agreed.
• Late payments. Accounts past due by more than 10 days may result in a suspension of services until the outstanding balance is paid in full.
• Refunds. Fees for services already rendered are generally non-refundable. Any refund considerations are governed by the applicable service agreement.
• Disputed charges. If you believe an invoice is incorrect, contact us within 7 days of receipt at [email protected]. We will work in good faith to resolve any billing disputes promptly.

8 Disclaimers

We do not warrant that:

• Our Site or services will be uninterrupted, error-free, or completely secure.
• Results obtained from use of our services will be accurate, complete, or meet your specific business objectives.
• Any errors or defects in our Site or services will be corrected.
• Our Site is free of viruses or other harmful components.

Marketing and AI services involve inherent uncertainty. Past results achieved for other clients do not guarantee similar results for your business. Industry statistics referenced on our Site are sourced from third parties and are provided for informational purposes only.

9 Limitation of Liability

To the fullest extent permitted by applicable law, Hang 10 AI and its owners, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our Site or services, including but not limited to:

• Loss of revenue, profits, or business opportunity.
• Loss of data or information.
• Business interruption or downtime.
• Reputational harm.
• Any damages resulting from third-party platform changes, outages, or policy updates (including GoHighLevel, Google, or Twilio).

In no event shall our total aggregate liability to you for any claims arising from or related to these Terms or our services exceed the total fees paid by you to Hang 10 AI in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so the above limitations may not apply to you in their entirety.

10 Indemnification

You agree to indemnify, defend, and hold harmless Hang 10 AI and its owners, employees, contractors, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your use of our Site or services.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right, including privacy, intellectual property, or consumer protection laws.
• Your use of our AI voice agents or marketing automation tools in a manner that violates the TCPA, CAN-SPAM Act, or applicable state laws.
• Any content or materials you provide to us.

11 Third-Party Services & Links

Our Site and services rely on and may link to third-party platforms and websites that are not operated by us, including GoHighLevel, Google, Twilio, and others. These links are provided for your convenience only.

We have no control over the content, privacy practices, or terms of third-party services and are not responsible for any loss or damage that may arise from your use of them. We encourage you to review the terms and privacy policies of any third-party service before using it.

The inclusion of any link on our Site does not constitute an endorsement or recommendation of the linked site or service.

12 Termination

We reserve the right to terminate or suspend your access to our Site and services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms.

If you are an active service client, termination of services is governed by the applicable service agreement. In the absence of a written agreement, either party may terminate an ongoing service relationship with 30 days’ written notice, except in cases of material breach where immediate termination may apply.

Upon termination:

• Your right to access our services immediately ceases.
• Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will remain in effect.
• Any outstanding payment obligations remain due.

13 Governing Law & Disputes

These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

Informal Resolution First

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and give us a reasonable opportunity — at least 30 days — to resolve the issue informally. Most concerns can be resolved quickly and fairly through direct communication.

Jurisdiction

If informal resolution is unsuccessful, any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming. You consent to personal jurisdiction and venue in those courts.

Waiver of Class Actions

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

14 Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our Site or services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, please discontinue use of our Site and services and notify us at [email protected].

15 Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +1 (307) 323-4800
• Mail: Hang 10 AI, 1309 Coffeen Ave Suite 12453, Sheridan, WY 82801

For privacy-related requests, please see our Privacy Policy.